Yellow DHL electric Volvo truck with trailer on a rocky Swedish road

SHIPPING AND DELIVERY

Our delivery commitment to you

An attachment still sitting in the warehouse is no use to anyone. We ship from our own warehouse in Saltsjö-Boo, outside Stockholm. In-stock items ship the next business day. Delivery to an address on the European mainland is included on every order. The commitment is simple: the equipment should reach the site ready to work, with no freight negotiation standing in the way.

Free shipping on every order to addresses on the European mainland.
Booked with DHL, DPD, DSV, GLS, or PostNord, chosen for the route, not for the lowest rate.
Tracked to the address, and followed up by us if it stalls.

Included

Delivery is part of the purchase, not an extra decision

We know what a late attachment costs. A hired machine waiting for a hitch, an auger or a set of wear parts is money tied up in equipment that cannot work. So delivery to a mainland address in the countries we serve is included on every shipment, with no minimum order value. The price on the product page is the price to your gate.

This is a standing commitment, not a promotion. We take on the freight so a contractor in Munich, Milan or Malmö can order what the machine needs without first asking what the transport costs.

It applies when both are met:

The address is on the mainland, in a country we deliver to.
The item is in stock, or it is out of stock and paid in full at checkout, with the delivery time "Delivery in 7–14 days".

Countries

Mainland addresses that are included

Austria, Belgium, Bulgaria, Croatia, Czechia, Denmark, Finland, France, Germany, Greece, Hungary, Italy, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Spain and Sweden.

Deliveries to Norway ship DAP (Delivered At Place): the buyer pays local import VAT and any duties to the carrier on delivery. We include a commercial invoice with every shipment. Prices are shown excl. VAT. Checkout calculates VAT from your delivery address.

Carriers

Delivery partners with a proven track record

A tracking number from a nameless broker does not help a site manager. We book every shipment with a carrier we already hold to a standard, and the name is in the e-mail before the goods leave the warehouse.

DHL
Part of Deutsche Post DHL Group, operating in more than 220 countries and territories, with a European road freight network built for pallet and heavy goods. We use DHL when the unit is heavy, the border crossing matters, or the site needs the goods inside a short window.
DPD
Part of GeoPost, in the La Poste group, and one of Europe's largest parcel networks. We use DPD on central European routes, where depot density and delivery notification stop a failed delivery from costing another day.
DSV
GLS
An international parcel carrier with its own European network and a strong presence in the south and east. We use GLS where the local depots give the smoother handover.
PostNord
The Nordic postal and logistics group, owned by the Swedish and Danish states. We use PostNord in Sweden and on the Nordic mainland, where the domestic network is the one that actually reaches the address.

These are established operators with published transit times, door-to-door tracking and a claims process we already use. We chose them for coverage and for a track record we can rely on when a customer is waiting for a machine. The logos are there so you can see who is driving the goods, not as decoration.

Unloading

It has to get off the truck and onto the machine

Attachments are crated or palletised in Saltsjö-Boo before collection. Wear parts go as parcels. Heavier units are palletised, strapped and labelled. Pins, hoses and loose parts travel with the main unit, so the set arrives together and can be fitted, not sorted.

A standard delivery goes to the kerb or goods entrance at the address you give. If the site needs a tail-lift, a forklift slot or a timed window, tell us before dispatch and we book it. Where the carrier charges for that access, we confirm the cost first. We do not add it after the truck has rolled.

Transit times

Transit times by zone

Working days from dispatch to delivery, by standard road freight. Remote areas, islands and customs clearance outside the EU can add one to two days. These are the carriers' transit times, not a guarantee, and we tell you if a route runs outside them.

Zone	Countries	Transit time	Carrier
Sweden	SE	2–7 working days	PostNord, DHL
Nordics	NO, FI, DK	2–7 working days	DHL, PostNord
Central EU	DE, NL, BE, AT, CH, FR, LU	2–7 working days	DHL, DPD
Southern EU	IT, ES, PT, GR, HR, SI	2–7 working days	DHL, GLS
Eastern EU	PL, CZ, SK, HU, RO, BG	2–7 working days	DHL, DPD

Sweden
CountriesSE
Transit time2–7 working days
CarrierPostNord, DHL
Nordics
CountriesNO, FI, DK
Transit time2–7 working days
CarrierDHL, PostNord
Central EU
CountriesDE, NL, BE, AT, CH, FR, LU
Transit time2–7 working days
CarrierDHL, DPD
Southern EU
CountriesIT, ES, PT, GR, HR, SI
Transit time2–7 working days
CarrierDHL, GLS
Eastern EU
CountriesPL, CZ, SK, HU, RO, BG
Transit time2–7 working days
CarrierDHL, DPD

Bosnia & Herzegovina, Serbia, Moldova, and Ukraine: written quote

Dispatch

When it leaves, and how you follow it

In-stock items ship the next business day. Weekends and Swedish public holidays are not business days.

Every shipment gets a tracking number, e-mailed when it leaves the warehouse. The same e-mail names the carrier.

Delayed

If the job is waiting, we do not leave you chasing a depot

If tracking does not move for more than 48 hours, write or call us. We take it up with the carrier. A missed delivery is rebooked by us.

Check the goods on arrival. Note any visible damage on the carrier's device before you sign, photograph the packaging and the unit, and tell us within 5 working days. This does not limit your statutory rights as a consumer. We open the claim. Where the fault is ours, or the carrier accepts it, we repair, replace or refund. The aim is the same as the delivery promise: the machine should be working, not sitting in a claim.

BULK & PALLET

Bulk and pallet orders

For 5+ units or full-pallet orders we arrange dedicated freight, usually cheaper per kg than parcel rates. Contact us with the items, destination postcode and a delivery window, and we will send a written freight quote.

Request a freight quote

Out of stock

Is the item out of stock?

You buy it like any other item and pay the full amount at checkout. The product page shows "Delivery in 7–14 days", and delivery to the mainland is included just the same. The delivery time runs from when the item leaves Saltsjö-Boo and follows the table above.

FAQ

Questions before you order

Is delivery really included?

Yes. Free shipping on every order, to a mainland address we serve, with no minimum order value.

Do you deliver to a job site, not a farm?

Yes. Tell us about access, a tail-lift or a timed window before dispatch.

Who do I call if it is late?

The shipping desk, on +46 73-441 17 94, Mon–Fri 07:00–19:00. We take it up with the carrier.

Can I collect?

Yes, by arrangement, at Snickarvägen 14, 132 38 Saltsjö-Boo. Collection does not lower the price, because delivery was already included.

Contact our shipping desk

If the delivery address is difficult, the machine is standing still or a shipment has stopped moving, contact the shipping desk directly. You do not need to open a ticket and wait. Call or write, and the same desk that booked the carrier answers.

Phone

+46 73-441 17 94. Mon–Fri 07:00–19:00. Use the phone when the job is waiting and the shipment needs handling the same day.

Call +46 73-441 17 94

E-mail

johanna@attachmentwarehouse.eu. Use e-mail for a delivery window, access on site, a tail-lift or a timed unloading. Give the order number if you have one, the postcode and what the address can take. We reply with a confirmation, not an automatic receipt.

Write to the shipping desk

Have this to hand: the order number, the postcode and whether the address can take a pallet. That is enough for us to chase the carrier or rebook the delivery.