RETURNS & EXCHANGES
Returns & exchanges
Voluntary 30-day return window from the day you receive the order. The statutory consumer right of withdrawal is unaffected.
Consumers can exercise the statutory right of withdrawal within 14 days through a clear statement, for example by email. The RMA form is not required for that. This consumer right does not apply to purchases made in the course of a business or profession (B2B). Legal details and exceptions
PROCESS
How to start a return
- 01
Fill the form
Fill the form below (or call us) with your order number and the reason for return.
- 02
Get your RMA
We email you an RMA number and the return address.
- 03
Ship it back
Ship the item back in its original packaging with the RMA label clearly visible.
- 04
Refund
We refund once the item arrives and passes inspection. The refund goes back by the same route the payment came, unless you ask in writing and we have confirmed it.
WHO PAYS
Who pays return shipping
BUYER PAYS
Change of mind / wrong size
Buyer pays return shipping. Refund covers the product plus original outbound shipping at the standard rate.
WE PAY
Defective or wrong item shipped
We cover shipping both ways. Send photos and your order number first. If the item is in stock, the replacement ships the next business day.
ELIGIBLE
What can be returned
- Unused items in original packaging with all tags and labels intact.
- Items returned within 30 days of delivery (postmark counts).
- Standard catalogue products (not custom or cut-to-spec orders).
NOT ELIGIBLE
What cannot be returned
- Used or mounted attachments (any sign of fitting or wear).
- Custom-spec orders (cut widths, special hitches, branded runs).
- Consumables (teeth, pins, cutting edges) once opened from the sealed pack.
- Items returned after 30 days.
Model withdrawal form
Complete and return this form only if you wish to withdraw from the contract. Using it is optional; an email with your order number is enough.
To: Macaa Entreprenad AB (Attachment Warehouse Europe), Snickarvägen 14, 132 38 Saltsjö-Boo, ove@attachmentwarehouse.eu
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*):
- Ordered on (*) / received on (*):
- Name of consumer(s):
- Address of consumer(s):
- Signature of consumer(s) (only if this form is notified on paper):
- Date:
(*) Delete as appropriate.
TRANSIT DAMAGE
Damaged in transit?
Check the goods on arrival. Note visible damage on the waybill before you sign, take photos and email us within 5 working days. This does not limit your statutory rights as a consumer. Include your order number. We file the carrier claim and arrange a replacement.
File a warranty claimRETURN REQUEST