RETURNS & EXCHANGES
Returns & exchanges
Voluntary 30-day return window from the day you receive the order. The statutory consumer right of withdrawal is unaffected.
Consumers can exercise the statutory right of withdrawal within 14 days through a clear statement, for example by email. The RMA form is not required for that. This consumer right does not apply to purchases made in the course of a business or profession (B2B). Legal details and exceptions
PROCESS
How to start a return
- 01
Fill the form
Fill the form below (or call us) with your order number and the reason for return.
- 02
Get your RMA
We email you an RMA number and the return address.
- 03
Ship it back
Ship the item back in its original packaging with the RMA label clearly visible.
- 04
Refund
We refund once the item arrives and passes inspection.
WHO PAYS
Who pays return shipping
BUYER PAYS
Change of mind / wrong size
Buyer pays return shipping. Refund covers the product plus original outbound shipping at the standard rate.
WE PAY
Defective or wrong item shipped
We cover shipping both ways. Send photos and your order number first so we can dispatch a replacement same-day if the item is in stock.
ELIGIBLE
What can be returned
- Unused items in original packaging with all tags and labels intact.
- Items returned within 30 days of delivery (postmark counts).
- Standard catalogue products (not custom or cut-to-spec orders).
NOT ELIGIBLE
What cannot be returned
- Used or mounted attachments (any sign of fitting or wear).
- Custom-spec orders (cut widths, special hitches, branded runs).
- Consumables (teeth, pins, cutting edges) once opened from the sealed pack.
- Items returned after 30 days.
TRANSIT DAMAGE
Damaged in transit?
Inspect every shipment within 48 hours of delivery. Photograph the pallet, the box, and the damage before unwrapping further. Send us the photos and your order number. We file the carrier claim and arrange a replacement.
File a warranty claimRETURN REQUEST